Help and FAQ

Here you can get help to solve any potential problems to get the cinema to work in case of difficulties. You are of course always welcome to contact us, in case you do not find the answers here or need additional help.

Checklist for troubleshooting

1. Make sure your system meets the: system requirements
2. Test you have properly installed everything correctly: Mediaplayer test
3. See if your problem resembles any of the below listed possibilities:
• The system states "Security properties".
• There is only a row of buttons and nothing else on the movie page.
• There is only sound and no picture.
• There is no movie but only a series of still photos.
• The movie stop continuously and Media Player states "Buffering".
• The coherence between internet connection and quality.
• Media player states: "closed", when trying to see the movie.
• The system says I have viewed the movie and have no more viewings even though I have not seen the movie.
• I have a membership, which has worked, but now it shows a payment formula every time I want to see a movie.
• I have made a membership, but the system still wants me to pay for every movie I which to view.
• Termination of Frequent User Membership
4. Contact us ,in order for us to assist with the problem solving

System Requirements

In order for you to use the system your computer and Internet connection must meet the following requirements:

• PC: Minimum 233 MHz Pentium MMX, 64 MB Ram
• Windows 95, 98, 98SE, ME, 2000, NT 4.0 sp3 or XP
• Windows Media player 7.0 or newer editions.
• Windows Mediaplayer 7.0 eller nyere. [ Test here ]
• Internet connetcion: Minimum: 56KFlex modem or ISDN. Note: Quality is a lot better with ADSL than with cable modem.

NOTE! Slower processors (under 500 MHz) can have problems keeping up decoding the video signal on low bandwidth (modem, isdn).

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Test Your Media player

Three steps compose our test:
- First test checks your Media Player installation
- Second test checks your Media Player plug in
- Third test is normal viewing of our test movie (looks like test 2)

Test 1: [ ADSL/Kabel | Modem/ISDN ]
Test 2: [ ADSL/Kabel | Modem/ISDN ]
Test 3: [ ADSL/Kabel | Modem/ISDN ]

If one of the above test failed and you cannot find the solution on this page, please do not hesitate to contact us for further assistance.

The most common problem is due to a personal firewall. Read more about configuring firewalls.

You can get a WindowsMediaplayer here:

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The system states: "Security properties…"

There are two potential reasons for this error:

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There is only a row of buttons and nothing else on the movie page.

This error is usually due to problems with a personal firewall.
I could be that your firewall (eg. Norton Internet Security), does not allow that Windows Mediaplayer connetcs to the internet. This can be changed manually in the firewall settings.

To correctly setup your firewall, please contact your firewall producer.

You can check if this problem is due to a firewall problem, by disabling the firewall temporarily, before you click the movie button ("ADSL/CABLE" or "Modem").

We have made a page describing how to set up Norton Personal Firewall and Norton Internet Security.

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There is only sound and no picture.

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There is no movie but only a series of still photos.

An error as such is a sign that your processor does not have enough power to run the quality you have chosen. If you experience this with an ADSL/cable quality please try modem quality and see if this does not work. Please be aware if any other programs are using bandwidth

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The movie keeps stopping and Media Player states: "Buffering"

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What is the relation between Internet bandwith and the quality of the movie

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Media Player stated: "closed" when I wanted to view the movie and now I cannot get to watch it.

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The system keeps stating that I have watched the movie and do not have any more viewings even though I have not seen the movie.

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I have a membership, which did work, but now the system shows a payment form each time I want to view a movie..

You have the possibility to get a status on the membership info page.

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I have made a membership but the system still requires me to pay for each movie I want to watch.

Please make sure::

You have the possibility to get a status on the membership info page.

Note: after you have registered to obtain a membership, and chosen username and password, you are required to buy access for a period that suits you. Choose a period on the membership info page.

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Termination of Frequent User Membership

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